Treating Customers Fairly

Victor Chandler Financials is dedicated to providing our customers with the highest possible service. We value our customer feed back and your constructive opinions in order to deliver a continual improving service to you. We support the Financial Services Authority initiative of Treating Clients Fairly and have adopted the following principals.

Our principals are:

• We shall ensure that all our customers are aware of the risks involved in spread betting
• We shall not encourage you to engage in trading that is disproportionate to your financial income
• We shall not encourage customers to chase their losses or continue trading when they have indicated that they wish to stop
• If you are a private customer we will ensure that your funds are segregated from the company account
• We shall provide you with clear, unbiased and fair information regarding the services we offer.
• Ensure that all financial promotions are clear, fair and not misleading
• We shall deal with any complaints fairly and give you information on our Complaints procedures should you ever feel dissatisfied with our service.
• We provide information about filtering services, notably the Internet Content Rating Association (ICRA), so that customers can apply the appropriate filters on their personal computers.

Should you feel unsure of any aspect of our business please do telephone us and ask to speak to one of our sales traders who will be more than happy to assist you and talk you through anything that you do not fully understand.

To help you understand our web platform we offer our customers a Free Demo Account with D$10,000 (demo dollars which are virtual funds) to ensure that you understand spread betting at no risk to you before opening an account with real money.

We thank you for your continued business with Victor Chandler Financials.